Privacy Policy

As at: 1 October 2026

Preface

The protection of personal data is of great importance to Akrodyn GmbH (hereinafter “Akrodyn”, “we”, “us”). We therefore explain here how we collect and process personal data (hereinafter “Personal Data”) in connection with the services we provide in the context of our business relationships with you.

Personal Data

“Personal Data” means all information relating to an identified or identifiable natural person; a natural person is regarded as identifiable who can be identified, directly or indirectly, in particular by assignment to an identifier such as a name, to an identification number, to location data, to an online identifier or to one or more special characteristics.

Legal bases for data processing

The legal bases and rules for the processing of Personal Data in Switzerland arise from the Federal Act of 25.09.2022 on Data Protection (DSG; SR 235.1) and the Ordinance of 31.08.2022 on Data Protection (DSV; SR 235.11). The European General Data Protection Regulation (EU GDPR) applies to the processing of personal data of data subjects in the European Union where the data processing is connected with offering goods or services to data subjects in the EU.

Controller and data protection advisor

The controller for the processing of data within the meaning of data protection law is:

Akrodyn GmbH
Thurgauerstrasse 40
8050 Zürich
E-mail: info@akrodyn.com

For data protection matters or questions in connection with the exercise of your rights, please contact: Akrodyn GmbH, Data Protection Advisor, Thurgauerstrasse 40, 8050 Zürich, info@akrodyn.com

Security

We regularly review our technical and organisational security measures for our data and communication systems in order to adapt them to the risks and to prevent the loss, misuse or unauthorised alteration of your personal data. Besides security measures such as encryption or pseudonymisation, our employees are bound to secrecy in handling personal data.

Your rights

If you have provided us with personal data, you can assert the following rights at any time, in so far as no statutory provisions preclude this:

Right of access — You have the right to obtain information about the data concerning you at any time (Art. 25 para. 1–7 DSG; Art. 15 para. 1–4 GDPR).

Right to rectification — If your Personal Data is not correct or is incomplete, you can demand its rectification (Art. 32 para. 1 DSG; Art. 16 GDPR).

Right to data portability — You have the right to receive your Personal Data in a structured, machine-readable format (Art. 28 para. 1–3 DSG; Art. 20 para. 1–4 GDPR).

Right to object — You have the right to object to the processing of your Personal Data for particular purposes (Art. 21 para. 1–6 GDPR).

Right to restriction — You can restrict or block the processing of your Personal Data (Art. 32 para. 2 lit. a DSG; Art. 18 para. 1–3 GDPR).

Right to erasure — You have the right to have the data stored about you erased if it is no longer necessary for the processing (Art. 32 para. 2 lit. a DSG; Art. 17 para. 1–3 GDPR).

Right to withdraw consent — You can withdraw your consent to the processing of your Personal Data at any time (Art. 7 para. 3 GDPR).

Right to lodge a complaint — You have the right to lodge a complaint with the competent data protection authority (Art. 77 para. 1 GDPR).

Swiss data protection authority

Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB)
Feldeggweg 1, CH-3003 Bern

Personal Data we process

We process Personal Data that we receive from you as a customer or business partner in the context of our business relationship. In particular, this concerns:

Contact data (first name, surname, e-mail address, telephone number, postal address, delivery address)
Credit card data (credit card number, security code)
Credit checks (information from credit reference agencies)
Web shop login data (user name, password)
Location data via mobile Akrodyn apps (only where the location service is enabled)
Video recordings on entering our buildings

Purposes of the processing of your Personal Data

We process your Personal Data in accordance with our contractual obligations and the statutory provisions for the following purposes:

Operation of the company and performance of essential business processes
Provision of goods and improvement of our services
Handling of transactions, invoicing and posting of payments
Handling of customer enquiries and customer support
Detection and prevention of fraud and enforcement of our agreements
Communication and personalisation (e.g. shopping basket reminders, surveys, newsletters)

Disclosure of your Personal Data

We disclose your Personal Data only where this is necessary in order to handle a transaction, to provide a service or to fulfil statutory obligations. Recipients may be technical service providers, shipping companies, payment service providers or authorities. Partner companies must comply with the statutory data protection requirements and may not process the data for purposes other than those agreed by contract.

Data transfer into the EU area and outside it

In principle we transfer your Personal Data – in so far as necessary – from Switzerland only into the EU area. Where a transfer outside the EEA is required, we ensure that your Personal Data is secure and is transmitted only to organisations that offer appropriate protective measures (Art. 17 para. 1 DSG; Art. 46 para. 2 GDPR).

Retention period

We store your Personal Data only for as long as is necessary for the purposes of the processing, or in accordance with the statutory provisions (Art. 6 para. 4 DSG).

Contact form

The data entered in the contact form is stored in order to handle your enquiry. In so far as you make contact in order to request an offer, the processing takes place in order to carry out pre-contractual measures (Art. 6 para. 1 lit. b GDPR). The data is stored on our servers in a data centre in Switzerland.

Online shop

We operate our online shop using the Shopify platform, provided by Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Victoria Road, Dublin 2, Ireland. Shopify acts as a data processor and handles data generated during the ordering process: contact details, delivery and billing addresses, order history, and payment data. Processing is carried out on the basis of contract performance (Art. 6 para. 1 lit. b GDPR; Art. 31 para. 2 lit. a FADP). Shopify stores data in the USA among other locations; transfers are made on the basis of EU Standard Contractual Clauses (Art. 46 para. 2 lit. c GDPR). For further information, please refer to Shopify's privacy policy at shopify.com/legal/privacy. Shopify uses third-party payment service providers (e.g. Stripe, PayPal) to process payments. These providers process your payment data under their own responsibility in accordance with their respective privacy policies. We do not store complete payment data ourselves.

With your consent, we send you our newsletter containing information about new products, services, and company news. We use your email address for this purpose. The legal basis for processing is your consent (Art. 6 para. 1 lit. a GDPR; Art. 31 para. 1 FADP). Consent is obtained via a double opt-in process: after signing up, you will receive a confirmation email which you must actively confirm. You may unsubscribe from the newsletter at any time — either via the unsubscribe link in every email or by sending an informal message to info@akrodyn.com. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Cookies

Like many other websites, we use so-called “cookies”. A distinction is to be drawn between necessary cookies, functionality cookies, analytics and performance cookies, and audience and advertising cookies. You can disable the use of cookies at any time through your browser settings.

Cookies used (name / duration / purpose):

akrodyn_consent / 1 year / Necessary — stores your decision on web analytics
_ga / 2 years / Google Analytics — distinguishes visitors
_ga_<Property-ID> / 2 years / Google Analytics — session state
_cs_id / 13 months / Contentsquare — distinguishes visitors
_cs_s / 30 minutes / Contentsquare — session state
_cs_c / 13 months / Contentsquare — records whether session recordings are masked

Apart from akrodyn_consent, none of these cookies is set as long as you have not consented to web analytics. If you withdraw your consent, the analytics cookies are deleted and the associated services are no longer loaded.

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Web analytics (Google Analytics, Contentsquare)

This website uses Google Analytics and Contentsquare (formerly Hotjar) to analyse user behaviour. The information collected is used to evaluate use of the website and to improve the user experience. Storage takes place on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can object to this use at any time.

SSL encryption

For security reasons this website uses SSL encryption. You can recognise an encrypted connection by the address bar of the browser switching from “http://” to “https://” and by the padlock symbol in your browser bar. When SSL encryption is enabled, the data you transmit to us cannot be read by third parties.

Changes to this privacy policy

We reserve the right to adapt this privacy policy so that it always meets the current legal requirements or in order to implement changes to our services. The new privacy policy then applies to your next visit.